IATA Airport Handling Manual 28th Edition is a comprehensive digital reference for standardized airport and ground-handling operations worldwide. It consolidates IATA’s latest procedures, recommended practices, templates, and messaging standards to help airlines, ground service providers, and airport teams work safely, consistently, and in compliance with global requirements.
The manual covers end-to-end ground operations, including passenger and ramp services, baggage handling and reconciliation, aircraft turnaround coordination, load control and operational messaging, ULD handling, de-icing and winter operations, safety management and quality assurance, service level agreements (SLAs) and KPIs, the Standard Ground Handling Agreement (SGHA), and associated documentation, forms, and reporting.
Designed for station managers, ramp supervisors, load controllers, operations centers, training teams, and auditors, the 28th edition reflects IATA’s latest revisions and harmonized processes. It supports daily decision-making, training, contract setup, and audits—reducing risk, preventing damage and delays, and enabling consistent service delivery across stations. Note: Access to AHM content may require a valid license from IATA.
IATA Airport Handling Manual 28th Edition is developed by IATA Products. The most popular version of this product among our users is 1.0. The name of the program executable file is AHM.exe.
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